Returns Refunds & Exchange

Cancellations

 

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

 

Returns

 In the odd case that you do not love your Chowdhrain products, here is our policy on returns:

 

1. Products that are eligible for return, can be returned within 4 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.  

2. International shipments are not eligible for exchange or return. In any exception if the product is damaged, the order will be eligible for refund, however the company is entitled to take the final decision. 

Please note that it takes approximately 7 to 14 working days for any returned product to reach us. Money Refunds are processed only after we receive the returned item and will be credited to your mode of payment. In case of COD orders, refunds will be provided into the customers' bank account.

3. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the tags and labels within 48 hours of receiving your order.  

4. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.  

5. The team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time. 

6. Visit link https://chanderimechowdhrain.myshopify.com/apps/return_prime to request a return or an exchange. The request has to be placed within 4 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order. We will then initiate a return pickup at an extra cost of ₹ 300 within India. The amount will be deducted from your Store Credit amount. Customers can also courier the product back on their own only after their request is approved by the team and in that case ₹ 300 will not be deducted from the Store Credit.
Once the reverse pick up is done a store credit will be provided to you via Email. The store credit will be the amount of the value of your returned order excluding any shipping cost paid by you at the time of placing an order. 

 7. All returns are subject to the discretion of Chowdhrain. 

 

For any other questions or clarifications, please reach out to the team at hello@chowdhrain.com