Logistics and Payment Info
Chowdhrain ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.
Shipping is free all over India and for international orders, the shipping fee is displayed while making the payment
The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.
The shipping charges can be modified by Chowdhrain at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Every once in a while, Chowdhrain brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be displayed in the 'Order Details' under 'My Account ' section which will help you to keep a track of the shipment status of your order.
Chowdhrain ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Chowdhrain is not liable and would request its users to cooperate as Chowdhrain continuously tries to nought such instances. Also, Chowdhrain reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your wallet.
You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India, via Razorpay. International credit/debit card transactions are also accepted through Paypal.
We are committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
All Credit card and Debit card payments on our website are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Chowdhrain uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.
We do not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.
1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
2. Our Customer Care team will call you to verify the details.
3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.
4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.
5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the Chowdhrain representative